About Us

We founded this company in May 2000 expressly to provide the highest quality shaving products that leave a man's face feeling refreshed every morning rather than feeling dry or irritable.  Truly, once you use our product, you will never go anywhere else.  We use this product daily, so we can confidently recommend it to you.

In the regular Retail world, a customer has a hard time finding re-supplies of this great product, because traditional retailers never stay in-stock regularly.  We are committed to staying in-stock of the supplies regularly needed by the shaver, i.e., soaps, replacement blades.

We are located in Lexington, South Carolina, and is a family-owned business.  All our shipping is done at this location.  We have over 9 years experience providing product via the Internet, and over 12 years experience with shaving product sales.

Policies
Guarantee and Merchandise Return Policy

Exchanges: If you are not completely satisfied with your order, you may return it within 30 days of the invoice date for exchange. We will always take back defective or merchandise damaged in shipping at our expense for exchange. If the product is what you ordered and not damaged or defective you may exchange it for another item so long as they have not been used, altered, damaged, or changed in anyway whatsoever but you will be charged shipping for that new item along with any cost difference. If your product was damaged in shipment, contact us immediately, as we have a limited time to make a claim against the shipper. Claims must be made within 30 days of the shipment date.

Refunds: Coolshaving will accept return of any of our products if they have a manufacturers defect or if you ordered the wrong item so long as they have not been used, altered, damaged, or changed in anyway whatsoever and are in the original packaging. We do not take back shaving items after they have been used due the risk of aids. If the item has a manufacturers defect, you will need to describe in writing the defect before returning. If the item has been used and does not have a manufactures defect, it cannot be returned. Just Contact Us for return authorization.  

After 30 days from the invoice date all claims or exchanges must made directly with the manufacturer.

 

When returning an item, please include the original invoice or a copy of the invoice, with the item number of each piece of merchandise being returned noted on the invoice, and the reason for the return on the back of the invoice and include it with your return package. Please be sure to indicate whether a replacement, credit, or refund is desired. Insure the package with the U.S. Postal Service or the carrier of your choice. Take into account when choosing a carrier, that we will not accept a package COD. You will be responsible for any return shipping charges. Package the items with enough packing materials to keep the items from being damaged during the return shipping. Refunds will only be for the amount of the unused merchandise returned in new condition. If you qualified for free shipping on your purchase, the cost of shipping the item to you will be deducted from your purchase since you did not keep the item.

Our address for returns prior to 30 days from the sale date is Coolshaving.com, 129 Minnie Fallaw Road, Lexington, S.C. 29073-8226

Terms

Coolshaving gladly accepts VISA, Mastercard and Discover or Paypal. Checks drawn on U.S. banks and money orders in U.S. funds are always welcome. All pieces are shipped UPS or USPS with insurance as soon as payment is received. Buyer pays shipping charges.
Backorders

We will notify you via email within 48 hours of placing your order if an item is temporarily out of stock. We will then give you an estimation of when the item will be shipped.